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Service Dept.


Step 1

When you drop your vehicle off to have the repairs done, you will be greeted by one of our friendly staff members to help you get the process started. If you have already contacted your Insurance Company and have a claim number or appraisal, just bring that information along with you. If you have not contacted the Insurance Company, we will be more than happy to assist you with filing the claim. One of our friendly appraisers will come out to review the damage to your vehicle and explain what we will be doing to your vehicle, as well as an approximate timeframe for the repair.

Step 2

If an appraisal has already been prepared for the damage to your vehicle, we will be using it as our initial guideline to begin the disassembly to the damaged area. If we will be the ones responsible for the appraisal, we will work with the technician assigned to your vehicle to accurately assess all of the damage. Once the extent of the damage has been determined, we will contact you to inform you of all the repairs to be done, as well as an approximate timeframe based on the appraisal prepared.

Step 3

With all of the damage assessed, the technician will continue with the structural and metal work on your vehicle. If there is any damage to the unitized structure, we will set the vehicle up on a machine that will help us to measure the specifications in accordance with the manufacturer’s guidelines. If any corrections need to be done, we will return it to the specifications.

Step 4

Once all of the “rough” work has been done, the vehicle is now ready to go into the refinishing stage of the repair, the most tedious and noticeable part of any repair. Paint preparation is a critical step in the refinishing process of every vehicle. All panels are prepared for paint, then primed and sealed to assure good adhesion when the final top color and clear coasts of paint are applied. We will only use refinish products that meet or exceed the original manufacturer’s specifications and are backed by a lifetime paint performance guarantee.

Step 5

Once your vehicle has gone through the refinish process, we then reattach the other parts such as mirrors, moldings, and other hardware that was removed or to be replaced. Should your repair require a wheel alignment or services such as air conditioning repair, we will perform them at this time. During the repair process the vehicle accumulates dust from the repairs. It will be cleaned inside and outside. It will also be road tested to ensure that everything is working properly. A final inspection will assure that the vehicle is restores to its pre-accident condition. Delivery is the last step in the repair process. When the customer arrives to pick up the vehicle, the bill is explained and the final paperwork is completed.